Romey's Ramblings

Random musings of Jeromey Balderrama

Yahoo mail SMTP troubles?

| 31 Comments

Has anyone been experiencing long delays sending Yahoo Mail through SMTP?  I’m a Yahoo plus user and use Thunderbird to manage my email.  However, since Friday the 15th my emails sent through SMTP are being delayed for hours on end.  Since Yahoo doesn’t report their system status, I’ve had to rely on anecdotal evidence from other users to validate my issues.  It’d be nice if Yahoo had some kind of system status page, maybe I’m just not aware of it.

Another Yahoo Mail gripe, I sent an email to a server that uses SpamCop to filter emails, and my email got flagged as spam due to the SMTP server’s IP address – definitely annoying to say the least.

I just wanted to put this out there for the sake of re-assurance (for both myself and anyone else that might be experiencing problems).  Working in the tech industry, I understand outages occur.  What frustrates me is when problems aren’t communicated well, especially when I go out of my way to pay Yahoo for Mail Plus.  I just hope this delay is extremely temporary and isn’t the norm for going forward.

Update: Yahoo has confirmed the SMTP outages in their blog. No ETA though.

  • kelly

    yes, i’ve had the exact same problems. very frustrating, and though nobody likes to change email addresses (i’ve had mine for more than 10 years now), i’m wondering if i should switch to gmail — like if their smtp/pop setup is any better or more reliable? (and it’s free…indeed frustrating to be paying for something that isn’t working.)

    i got some live chat with yahoo support this weekend, and they said they were aware of it and working to get it fixed. i kept doing tests (sending emails to myself; btw, when i went directly into the yahoo web page, they sent immediately), and finally yesterday it was fixed for a bit. but now it seems to be back to big delays.

    wish i knew something helpful here. if you learn anything, i’d love to hear it if you can email me. thanks.

  • kelly

    yes, i’ve had the exact same problems. very frustrating, and though nobody likes to change email addresses (i’ve had mine for more than 10 years now), i’m wondering if i should switch to gmail — like if their smtp/pop setup is any better or more reliable? (and it’s free…indeed frustrating to be paying for something that isn’t working.)

    i got some live chat with yahoo support this weekend, and they said they were aware of it and working to get it fixed. i kept doing tests (sending emails to myself; btw, when i went directly into the yahoo web page, they sent immediately), and finally yesterday it was fixed for a bit. but now it seems to be back to big delays.

    wish i knew something helpful here. if you learn anything, i’d love to hear it if you can email me. thanks.

  • Patrick

    I’ve been having the exact same problem for a lot longer than 2/15! The worst part is no timeframe is given by Yahoo support…just something about their engineers working on it.

  • Patrick

    I’ve been having the exact same problem for a lot longer than 2/15! The worst part is no timeframe is given by Yahoo support…just something about their engineers working on it.

  • Jim Ruble Sr.

    I sure am glad to see that someone at Yahoo! admits there is a problem with the email. I first reported this at least 2 weeks ago and so far I haven’t gotten an answer from the support team as to why. I have been sending myself one or two a test emails almost every day most of the time if I receive them it several hours later if at all. And for a day or so people were reporting that email they sent to me was bouncing.

  • Jim Ruble Sr.

    I sure am glad to see that someone at Yahoo! admits there is a problem with the email. I first reported this at least 2 weeks ago and so far I haven’t gotten an answer from the support team as to why. I have been sending myself one or two a test emails almost every day most of the time if I receive them it several hours later if at all. And for a day or so people were reporting that email they sent to me was bouncing.

  • terry davis

    I am not recieving emails and havent for 2 days now

  • terry davis

    I am not recieving emails and havent for 2 days now

  • Bob Hogan

    I have been having the same problems since Feb 18th. Not the first time, either. Yahoo has sent me things to try but none worked. They tried to blame it on my Entourage for Mac but that isn’t it. Mail is sent, shows up 3-10 hours later.

  • Bob Hogan

    I have been having the same problems since Feb 18th. Not the first time, either. Yahoo has sent me things to try but none worked. They tried to blame it on my Entourage for Mac but that isn’t it. Mail is sent, shows up 3-10 hours later.

  • Pete

    Same problems here, slow delivery or just receiving errors when trying to connect to Yahoo’s SMTP server.

    I’m also a long-time paying customer of Yahoo’s mail service and it’s beyond annoying that they refuse the put up a status page for service outages.

  • Pete

    Same problems here, slow delivery or just receiving errors when trying to connect to Yahoo’s SMTP server.

    I’m also a long-time paying customer of Yahoo’s mail service and it’s beyond annoying that they refuse the put up a status page for service outages.

  • Bryan

    My problem is not being able to receive Yahoo Mail thru Outlook Express and POP3. Started 2 days ago. Anyone else have a receiving problem?

  • Bryan

    My problem is not being able to receive Yahoo Mail thru Outlook Express and POP3. Started 2 days ago. Anyone else have a receiving problem?

  • Minh T. Nguyen

    I’ve had this problem since February 15th, and my delays has been sporadic anywhere from 15 minutes to 12 hours (but mostly they are in the 5-6 hours range). I can understand if there is some exceptional outage or temporary hiccup, but what’s frustrating is the lack of Yahoo! official communication on this, either in a public statement or at least in email to all paying Mail Plus customers, especially since this is a known problem for several weeks now. It took me several days just to realize that some important emails actually have been delayed (and in today’s business world, you can imagine how costly this can be).

    The only semi-official communication by Yahoo! has been this blog entry:
    http://ymailupdates.com/blog/2008/02/19/email-delays-through-smtp-servers
    and a recorded voicemail on their hotline.

    A plethora of other Yahoo! users have confirmed this issue here too:
    http://answers.yahoo.com/question/index;_ylt=Amit6osJnTlsEkkA9ehl.wTsy6IX;_ylv=3?qid=20080220055837AAlyslS
    http://answers.yahoo.com/question/index;_ylt=AvrvCijBWlwu_t3XYdcPDlfsy6IX;_ylv=3?qid=20080220090405AAtgX0H
    http://answers.yahoo.com/question/index;_ylt=AtVQtAjxBs7QS9gEH2uQzcbsy6IX;_ylv=3?qid=20080220114639AAdeO3r
    http://answers.yahoo.com/question/index;_ylt=AhRxN.3kDt57anIuu6ugcr3sy6IX;_ylv=3?qid=20080220144809AA2LNsW
    http://answers.yahoo.com/question/index;_ylt=AlJXEBtdEPsE2FkgysSSoaHsy6IX;_ylv=3?qid=20080221060812AA80myS
    http://answers.yahoo.com/question/index;_ylt=Au0rh8Vz2XvebLJQCTtcBibty6IX;_ylv=3?qid=20080221065033AAww8Fk
    http://answers.yahoo.com/question/index;_ylt=AuLkay39oUDbFZm4B2Csok_ty6IX;_ylv=3?qid=20080218222756AAQ6KaC
    http://answers.yahoo.com/question/index;_ylt=AoGMEHmUiuSDpQFNdQLWlhXty6IX;_ylv=3?qid=20080216073650AAjuPrz

  • Bob Hogan

    I see the Yahoo mail blog has a note that the comment forum is closed. Gee, I wonder why? Should we all inundate their help desk with emails until they get this issue out into the open? Anyone know if it’s a hassle to move to another hosting service?

  • Bob Hogan

    I see the Yahoo mail blog has a note that the comment forum is closed. Gee, I wonder why? Should we all inundate their help desk with emails until they get this issue out into the open? Anyone know if it’s a hassle to move to another hosting service?

  • Anonymous

    Wow, talk about a lack of professionalism. With the lack of communication, only followed by the inability to request any support or make comments. It appalls me that their comments section on that blog is closed. I can sympathize with Minh. I’m trying to coordinate some travel for next week and am in the process of buying a home as well, and now I can’t rely on Yahoo emails to get sent out in any time-critical fashion. If I can’t expect the degree of professionalism that one should expect from a paid email service, then why should I pay for it?

  • romeyinfc

    Wow, talk about a lack of professionalism. With the lack of communication, only followed by the inability to request any support or make comments. It appalls me that their comments section on that blog is closed. I can sympathize with Minh. I’m trying to coordinate some travel for next week and am in the process of buying a home as well, and now I can’t rely on Yahoo emails to get sent out in any time-critical fashion. If I can’t expect the degree of professionalism that one should expect from a paid email service, then why should I pay for it?

  • Kesh

    I am amazed that Y! hasn’t done anything about this. I too have the problem and have been using the premium service since 2001! That’s 6 years. I guess they are cutting outgoing expenses so big bill can buy the company at a higher price. Sincerely cheesed off on this one. I would make sure someone gets fired in my company if this happenned!

    Come on Y! Do it right and fix it now!

  • Kesh

    I am amazed that Y! hasn’t done anything about this. I too have the problem and have been using the premium service since 2001! That’s 6 years. I guess they are cutting outgoing expenses so big bill can buy the company at a higher price. Sincerely cheesed off on this one. I would make sure someone gets fired in my company if this happenned!

    Come on Y! Do it right and fix it now!

  • donald

    same problem here. not sending for hours through outlook. i pay for this and gmail is free. I see no reason not to switch to GMAIL except, like someone said, i hate changing addresses. but this sucks! no real explanations at all. and this has been going on for a week! crazy. Has anyone used Gmail’s POP stuff?

  • donald

    same problem here. not sending for hours through outlook. i pay for this and gmail is free. I see no reason not to switch to GMAIL except, like someone said, i hate changing addresses. but this sucks! no real explanations at all. and this has been going on for a week! crazy. Has anyone used Gmail’s POP stuff?

  • J.F.

    I’ve been having problems for a couple of months receiving email from one particular client. Their emails sometimes take 5 to 7 days before they are delivered to my mailbox. Never had this problem with the same person before.

  • J.F.

    I’ve been having problems for a couple of months receiving email from one particular client. Their emails sometimes take 5 to 7 days before they are delivered to my mailbox. Never had this problem with the same person before.

  • Minh T. Nguyen

    I’ve had this problem since February 15th, and my delays has been sporadic anywhere from 15 minutes to 12 hours (but mostly they are in the 5-6 hours range). I can understand if there is some exceptional outage or temporary hiccup, but what’s frustrating is the lack of Yahoo! official communication on this, either in a public statement or at least in email to all paying Mail Plus customers, especially since this is a known problem for several weeks now. It took me several days just to realize that some important emails actually have been delayed (and in today’s business world, you can imagine how costly this can be).

    The only semi-official communication by Yahoo! has been this blog entry:
    http://ymailupdates.com/blog/2008/02/19/email-delays-through-smtp-servers
    and a recorded voicemail on their hotline.

    A plethora of other Yahoo! users have confirmed this issue here too:
    http://answers.yahoo.com/question/index;_ylt=Amit6osJnTlsEkkA9ehl.wTsy6IX;_ylv=3?qid=20080220055837AAlyslS
    http://answers.yahoo.com/question/index;_ylt=AvrvCijBWlwu_t3XYdcPDlfsy6IX;_ylv=3?qid=20080220090405AAtgX0H
    http://answers.yahoo.com/question/index;_ylt=AtVQtAjxBs7QS9gEH2uQzcbsy6IX;_ylv=3?qid=20080220114639AAdeO3r
    http://answers.yahoo.com/question/index;_ylt=AhRxN.3kDt57anIuu6ugcr3sy6IX;_ylv=3?qid=20080220144809AA2LNsW
    http://answers.yahoo.com/question/index;_ylt=AlJXEBtdEPsE2FkgysSSoaHsy6IX;_ylv=3?qid=20080221060812AA80myS
    http://answers.yahoo.com/question/index;_ylt=Au0rh8Vz2XvebLJQCTtcBibty6IX;_ylv=3?qid=20080221065033AAww8Fk
    http://answers.yahoo.com/question/index;_ylt=AuLkay39oUDbFZm4B2Csok_ty6IX;_ylv=3?qid=20080218222756AAQ6KaC
    http://answers.yahoo.com/question/index;_ylt=AoGMEHmUiuSDpQFNdQLWlhXty6IX;_ylv=3?qid=20080216073650AAjuPrz

  • Roser

    Here in Spain we have the same problems you have described, more or less since 7th February (our server is smtp.correo.yahoo.es). I don’t know what the trouble is but a friend tries to contact with Y! technical services and they insisted in made my friend waste his time changing silly things of his e-mail program in spite of to recognize that they have a problem. I think it is really disgusting!! It is a completely lack of responsibility!! I’m going to move to another e-mail account!

  • Roser

    Here in Spain we have the same problems you have described, more or less since 7th February (our server is smtp.correo.yahoo.es). I don’t know what the trouble is but a friend tries to contact with Y! technical services and they insisted in made my friend waste his time changing silly things of his e-mail program in spite of to recognize that they have a problem. I think it is really disgusting!! It is a completely lack of responsibility!! I’m going to move to another e-mail account!

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  • TuN

    I have a bit different problem. I am using the Yahoo business mail service. Recently, some emails have not delivered after they were sent out by outlook 2007. Anyone have any comments?

  • TuN

    I have a bit different problem. I am using the Yahoo business mail service. Recently, some emails have not delivered after they were sent out by outlook 2007. Anyone have any comments?